Aftercare Instructions

When can families and pets return to serviced areas?

After a service, TruGreen advises customers to allow the application to dry before families and pets resume enjoying their lawns. Although highly dependent upon temperature and humidity, most liquid products TruGreen uses dry within 1-2 hours.

My weeds seem to have grown bigger since you treated my lawn. What's going on?

Some weeds may show accelerated growth during a specific time in their lifecycle. Your weeds will typically start to decline in 10-14 days, but challenging weeds may take additional treatments for complete control. Your weeds may also be showing accelerated growth because of the application of grass fertilizer. TruGreen will apply weed control solutions separately to eliminate weeds, but your weed treatment will be on a different timeline.

Weeds started appearing after you applied pre-emergent. How come?

Pre-emergent applications are timed to target and prevent specific weeds from flourishing after germination has occurred. Unfortunately, not all weeds are controlled using a pre-emergent product but will be treated with post-emergent weed applications. Customers find that continuing the program from season to season and year to year is the best way to maintain the lawn's appearance.

What are some lawn watering tips?

Your lawn usually requires 1-2” of water per week, depending on factors like soil type, temperature, and humidity. We recommend long, infrequent watering (1-2 times per week). Your soil should be moist to a depth of 6-12” after a watering. For best results, water early in the morning. At midday, more water evaporates than goes into the soil. Evening watering invites trouble because plants that stay wet overnight can be more prone to developing certain diseases that thrive in moist conditions. Click here to see a video for more on watering techniques.

How often should I mow my lawn?

The best guide for mowing frequency is the growth of your grass. When lawns are actively growing it may require mowing more than once a week. To avoid stressing the grass, cut off no more than 1/3 (one-third) of the leaf blade at a time. Keep in mind that certain grasses, such as Bermuda grass, Zoysia grass and Centipede grass, require close mowing to stay healthy. Allowing these grasses to grow too high will increase thatch in your lawn. Click here to see a video for more on best mowing practices.

Why didn't TruGreen notify me that I had a service before arriving?

Customers have the ability to opt in to service notifications so that we can successfully communicate our arrival through the channel(s) that are most convenient for you. We provide pre-service and same-day notifications via email, text and push notifications through the TruGreen app, that also allow you to track your driver in real time. To check or update your opt-in preferences, you can visit the Manage Communication Preferences section under Account Settings on TruGreen.com, or through My Communication Preferences on the Profile screen of the TruGreen mobile app.

How do I complete a survey on my TruGreen service?

To give feedback on your existing TruGreen service or your specialist, first log in to your account by clicking here. Click on your Service Details section and rate your service under "How was your service experience." You can also log in to the TruGreen mobile app, click on the service you would like to review, and fill out the "Rate Your Service" section